Refunds

If the van can’t trade

If the van is not there — illness, weather, a broken machine — every order that has been paid for and not collected is refunded automatically. You do not need to ask, and you will be told. Refunds usually reach your card within a few working days.

If you change your mind

You can cancel up to fifteen minutes before your collection time and get the whole amount back. After that we may already have made it, so ask at the van.

If you miss it

A coffee that is made and not collected is not automatically refunded — it has been made, and it cannot be sold to anyone else. If your train was cancelled or you were let down, email shannonmail2024@gmail.com; we’d rather sort it out than lose a regular.

Coffee Club

Cancel any time and you keep the credits you have already paid for until the end of the month you are in. Unused credits do not roll over into the next month.